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Versa screen and notification issues

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‎12-23-2019 03:49 - last edited on ‎12-23-2019 11:05 by Fitbit Moderator

‎12-23-2019 03:49 - last edited on ‎12-23-2019 11:05 by Fitbit Moderator

My Versa is having all sorts of issues. First the touch screen won’t work at all. Second I’m getting no notifications anymore. I have tried a soft reset and a factory reset with no success. Help!

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-23-2019 07:01

‎12-23-2019 07:01

I'm confused, if the touch screen isn't working, what n this was used for a factory reset. 

I would recommend a hard reset but this requires a working touch a screen. 

Have you contacted fitbit? 

 

 

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‎12-23-2019 09:32

In response to Rich_Laue

‎12-23-2019 09:32

I held down all 3 side buttons then you release the bottom left.. anyway it didn’t work. Couldn’t find how to contact Fitbit directly so came here hoping they’d respond.

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‎12-23-2019 10:13

In response to LisaMarie373

‎12-23-2019 10:13

For contact info. 

Tap the top right corner, tap contact Fitbit. 

Or tap the help link below, then on next page tap contact fitbit

Or through the app / help/ contact fitbit

 

Type this in browser. 

Contact.fitbit.com

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