Versa screen and notification issues

[LisaMarie373]

My Versa is having all sorts of issues. First the touch screen won’t work at all. Second I’m getting no notifications anymore. I have tried a soft reset and a factory reset with no success. Help!

Moderator edit: updated subject for clarity

[Rich_Laue]

I'm confused, if the touch screen isn't working, what n this was used for a factory reset. 

I would recommend a hard reset but this requires a working touch a screen. 

Have you contacted fitbit? 

[LisaMarie373]

I held down all 3 side buttons then you release the bottom left.. anyway it didn’t work. Couldn’t find how to contact Fitbit directly so came here hoping they’d respond.

[Rich_Laue]

For contact info. 

Tap the top right corner, tap contact Fitbit. 

Or tap the help link below, then on next page tap contact fitbit

Or through the app / help/ contact fitbit

Type this in browser. 

Contact.fitbit.com