Versa screen black

[Dlk5]

My Versa screen went black last night. I figured the battery was dead. However, after leaving it charging all night it will not turn on today. I am very disappointed as I've only had it for 6 months.

[JuanJoFitbit · Accepted solution]

@Dlk5 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't charge even though you left it charging all night.

I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your Versa for 3 hours and see if it comes back to life.

Keep me posted on the outcome! 

[Dlk5]

Versa began working again after trying troubleshooting steps and then a few hours later went black again. Very frustrated as I feel I shouldn't have to do all of this for a product that is only 6 months old. 

[JuanJoFitbit]

@Dlk5 thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!