Versa screen black

[RHHS]

My Versa screen is black. The green light is working at the back and it is syncing info to my phone but I can’t access the screen. I have tried all the resets/restarts numerous times but nothing is working. I have tried changing the clock face, again, no joy. I have read through many posts and tried all of their ‘tips and tricks’, holding the button longer, charging over night etc. Nothing is working? 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Community forums @RHHS.  

Thank you for sharing that you've been having trouble with your Versa watch.  

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. You should be getting a reply soon. 

Let me know if you have further questions. 

[DaniellV]

Hello.  I am having the exact same issue.  My Fitbit Versa screen went black yesterday.  I have done everything suggested in the other recommended suggestions - I tried to change my clock face, I did a reset, and then removed it from my app and did a factory reset.  None of which corrected the issue.  Please advise!  

[DavideFitbit]

Welcome to the Fitbit Community @DaniellV. 

Thank you for sharing that you've been experiencing the same inconvenience with your Versa watch and confirming that you already tried a few troubleshooting steps.  

I've proceeded to send your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know if you have further questions.