Versa screen black

[emmyl]

My Fitbit Versa has gone to a black screen although it is still receiving notifications and updating.

I have tried the restart but I cannot get it to do this.

Any ideas/help, please?

[YojanaFitbit]

Hi there @emmyl, welcome to the Community Forums. Thank you for the steps that you've tried to fix the issues with your Versa's screen.

Please confirm that you've followed the steps suggested this help article to restart your Fitbit: How do I restart my Fitbit device?

But if the restart seems not to work, at this point I recommend changing the clock face on your Versa:

If you're using a third-party party clock face

• Check the settings for the third-party party clock face for an option to leave the display on. For instructions, see How do I install and manage apps on my Fitbit watch?
• Check the Clock Description for notes from the developers. 
• Then switch to a Fitbit clock face and try troubleshooting again.

If you've done just as described above, note at this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I hope your issue is solved soon.