05-27-2021 16:54 - last edited on 05-28-2021 19:46 by LiliyaFitbit
05-27-2021 16:54 - last edited on 05-28-2021 19:46 by LiliyaFitbit
Versa screen is black. It's tacking my steps, but nothing else. My heart rate before it went black was stuck at 149.
Moderator edit: subject for clarity
05-28-2021 05:00 - edited 05-28-2021 05:02
05-28-2021 05:00 - edited 05-28-2021 05:02
Try restarting the watch -
Restart Versa
To restart your watch, press and hold the back and bottom buttons for a few
seconds until you see the Fitbit logo on the screen.
Restarting your watch reboots the device but doesn't delete any data.
If the screen is still blank [no logo appears] the watch may be faulty and you will need to rely on the vibrate and lights on the back to know if its on, at which point it should sync with the phone.
If its syncing and still blank, you could try changing the clock face in the Fitbit App to a standard Fitbit one.
Author | ch, passion for improvement.