Versa screen blackout

[Weezcatherine]

Hi, so my Fitbits screen has had issues for a while but now its completely not working, the fitbit itself works fine tho, its had updates and been restarted but didnt help.

The screen itself is kinda lights up around the sides (that's the issue its had but hadn't affected use, occasionally it would stop working all together, would do reboot n would be fine) and is the screen decides to work it's only half, will flicker then fade. Is there a way to fix this without buying a new one, I'm so angry. And I really could tell you how old it is maybe a year. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Weezcatherine.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa screen. I am sorry that you are going through this situation, I totally understand how you are feeling and I am here to help. I recommend doing the following:

1. Change a clock face, please select a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Please confirm the steps to restart your device: How do I restart my Fitbit device?

Looking forward to hearing back from you.

[Weezcatherine]

 

I dont think you understand what I mean. 

So it charges fine it restarts fine it even is touch sensitive (I have alarms set and am able to turn then off by taping where the tick would be on the bottom right) 

There just is no image, its sorta lit up round the edges but nothing in the middle.

[LiliyaFitbit]

Hi @Weezcatherine, thank you for your reply.

I appreciate your efforts and the additional details, thank you for providing a photo. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.