help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-20-2018 08:54 - last edited on ‎12-21-2018 09:43 by Moderator Alum

‎12-20-2018 08:54 - last edited on ‎12-21-2018 09:43 by Moderator Alum

At about 9.15pm IST today, 20th Dec 2018, the screen of my Fitbit Versa went blank. The battery was fully charged in the morning and there is sufficient charge. Tried everything to activate. No luck. Advice.

 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎12-20-2018 09:34

‎12-20-2018 09:34

Hi, did you also tried to do a factory reset, has to be done sometimes several times to activate the Versa again. Press and hold all three buttons untill you feel a strong vibration. After having felt that release the right lower button. If this does not work for you, please contact Customer Support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs .Good luck!

Best Answer
0 Votes

‎12-21-2018 09:42

In response to SunsetRunner

‎12-21-2018 09:42

Hey @Sukumar_R, let me give you a warm welcome to the Community! What happens when you charge your Versa? Can you see that is charging? Have you try to restart your Versa? If you haven't, please follow these instructions. 

 

Thanks for your help @SunsetRunner!

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes