Versa screen blank

[Michele15]

I have had my versa since May and has been perfect til today. My screen started jumping and only showing half screen I tried restarting which didn’t work and factory reset which now the screen is not turning on at all. I’ve never swam with it or showered with it on and I have no idea why it suddenly stopped working.  Can someone please help me?

[NellyG]

Hi @Michele15 That doesnt sound good at all! Try another factory reset, but if that doesnt help then please come back here.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlejandraFitbit]

It's great to see you here @Michele15 and @NellyG appreciate the input.

Thanks for troubleshooting this display issue by yourself. I would like to know if the instructions provided by our friend worked? Were you able to turn on your watch?

Hope to hear from you soon.