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Versa screen blank

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‎07-01-2019 17:30

‎07-01-2019 17:30

My entire versa screen is black. I have tried a reset, hard reset and charging for over an hour. I just used it at the gym, took it of and laid it down. Went to get it 15 minutes later and the screen was blank! 

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‎07-01-2019 19:36

‎07-01-2019 19:36

I have the same problem. I searched this forum and found majority of Versa users have this problem since June 28 when they released the last update. I called support and as I get mine on Black Friday they are sending me a replacement head. I asked the tech what happened and why so many people are having a problem and his response was they are aware it’s draining the battery very fast and are working on an update release. 

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‎07-01-2019 20:18

In response to Goalie22

‎07-01-2019 20:18

I ended up calling support and they are sending a replacement versa. All the troubleshooting did NOT work. 

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‎07-01-2019 22:51

In response to AkilahSmith

‎07-01-2019 22:51

The same problem I am facing. Please what can I do? Please give me calling center number. 

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‎07-02-2019 02:20

In response to Goalie22

‎07-02-2019 02:20

I had same problem around the time of the latest update 28/6 and i.e. screen went totally black

tried to recharge although according to my iPhone battery was MEDIUM

cannot restart and need some assistance or replacement this is a new VERSA since Jan 2019

mark

 

How do I get this back online or replaced as residing in Jakarta Indonesia

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‎07-02-2019 02:30

In response to AkilahSmith

‎07-02-2019 02:30

Please give me support calling number

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‎07-02-2019 02:50

In response to Palukuru14

‎07-02-2019 02:50

I did an online chat with support to get it replaced. 

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