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Versa screen came off

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‎12-07-2020 09:00 - last edited on ‎12-07-2020 10:21 by Fitbit Moderator

‎12-07-2020 09:00 - last edited on ‎12-07-2020 10:21 by Fitbit Moderator

My faceplate fell off my Versa when I was shaking my hands because I put too much sanitizer on my hands. Very disappointed in this product and no matter how many emails or inquiry is I've sent I have no contacts from a company. Essentially I gave up and I bought myself a real smartwatch

 

 

Moderator Edit: Clarified subject

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‎12-07-2020 10:26 - edited ‎08-31-2023 10:34

‎12-07-2020 10:26 - edited ‎08-31-2023 10:34

Hi there @Winterheart, welcome to the Community Forums. I'm sorry to hear about the damage on your Versa's screen. We acknowledge the limitation we have on our part particularly on what you have experienced. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I've moved your post to Other Versa Smartwatches for organization purposes. 

Maria | Community Moderator, Fitbit


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