Welcome to the Fitbit Community @Kelvi. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing that your Fitbit Versa screen cracked. Thank you for your efforts to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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