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Versa screen damage

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‎05-09-2019 17:10 - last edited on ‎05-10-2019 07:20 by Moderator Alum

‎05-09-2019 17:10 - last edited on ‎05-10-2019 07:20 by Moderator Alum

My Versa face just randomly fell off the body. The face flopped off and is connected to the watch by some wiring and I can see the inside of the watch. I'm pretty sad. This is my 3rd Fitbit device in less than 2 years and I'm by no means a power user. 

 

Had this particular device since thanksgiving 2018. That's less than 6 months.The screen just plopped open when I was in bed checking the timeThe screen just plopped open when I was in bed checking the time

Moderator edit: subject for clarity

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4 REPLIES 4

‎05-09-2019 17:16

‎05-09-2019 17:16

Hi, contact immediately Customer Support and not only mention your problem but also send them your picture. This is absolutely a faulty device, which needs to be replaced IMHO. 

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‎05-10-2019 07:21

‎05-10-2019 07:21

It's great to see you around @LBen23 and @SunsetRunner thanks for the input.

 

I totally understand how you are feeling and appreciate the attachment. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-10-2019 07:43

In response to AlejandraFitbit

‎05-10-2019 07:43

Thanks for responding. 

 

I contacted support last night and they were very pleasant. 

 

I received conformation of shipping for my replacement.

 

I'm looking forward to it arriving so I can stay on track.

 

 

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‎11-10-2019 09:59

In response to LBen23

‎11-10-2019 09:59

Thank you so much for posting this, the same thing just happened to me. 

thank you!!

k

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