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Versa Lite sleep tracking issue

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‎11-06-2019 16:44 - last edited on ‎11-07-2019 06:25 by Fitbit Moderator

‎11-06-2019 16:44 - last edited on ‎11-07-2019 06:25 by Fitbit Moderator

Versa Lite not tracking sleep hours accurately, missing chunks of time.

 

 

Moderator edit: updated subject for clarity

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8 REPLIES 8

‎11-06-2019 16:56

‎11-06-2019 16:56

Hi @jaydub1043 , restart your Versa three times (internal resetting) by long pressing the left button untill the Fitbit Logo appears and release the buttonand see if that solves your problem. Keep me posted on this issue, regards kuzibri

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‎11-07-2019 06:25

In response to SunsetRunner

‎11-07-2019 06:25

@jaydub1043, welcome to our Fitbit Community! Regarding the sleep tracking issue that your Versa Lite is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after trying the restart process as @SunsetRunner advised.

 

In addition, please make sure of the following details:

 

  • Your device is positioned correctly on your wrist:
  • Tighten the band so that it doesn’t slip on your wrist.

After this, monitor your next night's sleep and see if it gets tracked properly.

 

Keep me posted! 😀

JuanJo | Community Moderator

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‎11-09-2019 14:05

In response to JuanJoFitbit

‎11-09-2019 14:05

Let me say I LOVE my Versa Lite! But about 3 days ago it stopped tracking my sleep, before this I had no problems. I've had my watch since mid September and it was doing just perfect, until this. I have restarted the watch and phone (s10e). Suggestion? 

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‎11-09-2019 17:11

In response to SunsetRunner

‎11-09-2019 17:11

Kuzibri replied you my post 3 days ago and suggested restarting Fitbit by holding left button 3 times until logo appears. It seems to have worked the last 2 days so I hope it continues. Good luck!


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‎11-09-2019 17:18

In response to jaydub1043

‎11-09-2019 17:18

Ill give it a try! Thanks!

💝 Believe💕
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‎11-09-2019 19:06

In response to SunsetRunner

‎11-09-2019 19:06

This seems to be working since I did as suggested.  For the last 2 days, my sleep report seems to agree with my results.Thanks for the tip!
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‎11-10-2019 08:51

In response to SunsetRunner

‎11-10-2019 08:51

Ok i tried the 3 press button restart and still it isnt giving me complete data for sleep like i was previously getting.  It seems the update for the phone app might be causing the problem. Before the update everything worked well.

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‎11-10-2019 10:12

In response to JuanJoFitbit

‎11-10-2019 10:12

Tip seems to solve problem of incomplete sleep tracking. Will advise of any more problems.

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