Versa screen dead pixels

[DarleneT]

Versa about 6 months old. 

Charged it this morning and put it back on, screen was fine. 

About 10 minutes later looked at the screen for the time and noticed dead pixels. 

Anyone else had this issue? 

Able to fix? or doomed to deal with customer support?

Now I have a dead screen. 

sensor on the back functions and turns green. watch seems to be on and responds to touching the screen but the screen is completely blank.

Moderator edit: merged reply

[JuanJoFitbit]

@DarleneT Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not turning on.

Please try changing the clock face from the app. Make sure that the selected clock face is developed by Fitbit.

If the screen is still blank, please restart it as described in this help article and see if your Versa gets back to life.

Keep me posted on the outcome! 

[DarleneT · Accepted solution]

Hi, thank you for your response. 

tried a restart on a few occasions and when pixels dropped I changed the clock face to one designed from fitbit. 

nothing has worked.

I contacted customer support and was contacted immediately. (was a Sunday in Australia ) They are sending me a replacement, which should be received within 2 weeks.  from what  I had read on this forum about customer support I was under the impression it would take me a month to have any resolution or longer and would be given the run around. My experience was smooth, easy and they were extremely customer focused. 

Moderator edit: merged reply

[JuanJoFitbit]

@DarleneT Thank you for getting back and trying all the recommended troubleshooting steps. I'm so glad to hear that our Support team handled your case and you were sent a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Pinkkiwi]

Just curious since this a known defect why is it not covered for me? While troubleshooting my case I told the agent I've have this issue for over 2 months and have tried various ways to fix the issue including letting the battery die completely and recharging from dead etc. Once we exhausted all troubleshooting steps i was told that my warranty ended August 17th and the best they could do was offer me 25% discount to buy a new one. My FitBit is in perfect physical condition and works just fine except for the fact that the screen has stopped working. Since i took the initiative to try to fix it  myself I missed the deadline of my warranty and there is nothing you can do for me. I've been a customer for over 4 years having had other Fitbits before this one so I've very disappointed by this. I know it died the week of august 5th because it was right when i returned home from vacation. You can also clearly see it in my fitbit history that I stoped wearing it August 14th right before the warranty ended. So is there no way to escalate my case and get it replaced as it's a know issue ? 250$ for less than a year or proper working is a horrible lifespan for your product at this price-point