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Versa screen detached from watch

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‎11-13-2019 07:29 - last edited on ‎11-14-2019 06:19 by Fitbit Moderator

‎11-13-2019 07:29 - last edited on ‎11-14-2019 06:19 by Fitbit Moderator

i am currently having issues with my versa screen. the screen is almost detached from the main watch but it still works. Versa still under warranty.

 

 

Moderator edit: updated subject for clarity

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‎11-13-2019 08:01

‎11-13-2019 08:01

The key to your answer @Fitfade will be found in the still under warranty. 

Let's look below to read your warranty rights, then go to the above right slide out menu to get the info to contact fitbit. 

Contact info may also be found through the help link below or the help link on the fitbit app. 

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‎11-14-2019 06:16

In response to Rich_Laue

‎11-14-2019 06:16

@Fitfade, welcome to our Fitbit Community! Since your Versa's screen has detached from the watch, let me go ahead and forward your case to our Support team and they'll be happy to follow up and provide a solution. You will receive an email from them soon.

 

Thank you for your help @Rich_Laue.

 

Let me know if any question arises.

JuanJo | Community Moderator

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