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Versa screen ‘ejected’

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‎09-13-2019 18:43

‎09-13-2019 18:43

Overnight from its case, was dangling by a film when I woke up, I’m incredibly careful with it, never get it wet, am not hard on it at all. 16 months use for a $200 watch and support offers me a coupon - won’t be investing in any Fitbit products in the future. Known issue w no replacement- appalling. 

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‎09-13-2019 19:40

‎09-13-2019 19:40

@Uknessa Obviously, this should not have happened. Please reach out to Customer Support using one of the methods provided here.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-14-2019 04:27

In response to Marrrmaduke

‎09-14-2019 04:27

@Uknessa it's great to see you in our Fitbit forums. I'm sorry to hear that your Versa's screen was dangling when you woke up. I'm also sorry to hear that it's no longer under the warranty. The warranty period is good for 365 days starting from the date of first setup.

 

I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

 

Thank you for your help @Marrrmaduke.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-14-2019 05:52

In response to Marrrmaduke

‎09-14-2019 05:52

I did!

Sent from V’s IPhone
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