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Versa shows lines across the display

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‎09-13-2019 10:08 - last edited on ‎09-14-2019 05:50 by Fitbit Moderator

‎09-13-2019 10:08 - last edited on ‎09-14-2019 05:50 by Fitbit Moderator

Last night the screen on my 13 month old Versa started acting up.  It has lines all across and will only display half the screen.  I have a screen protector on it and has been on it since the day I bought it.  This just started happening out of nowhere.  Now only the top portion of the screen will display anything.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-13-2019 11:21

‎09-13-2019 11:21

Hi, try restarting your Versa several times and see if this solves the problem, if not contact Customer Support about your problem. Regards kuzibri

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‎09-14-2019 05:50

In response to SunsetRunner

‎09-14-2019 05:50

@momma2jack welcome to our Fitbit Community! Regarding the display issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assist you via chat.

 

I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you for your help @SunsetRunner.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

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