help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa only shows the Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2019 07:10 - last edited on ‎09-14-2019 05:45 by Fitbit Moderator

‎09-13-2019 07:10 - last edited on ‎09-14-2019 05:45 by Fitbit Moderator

My Fitbit Versa started playing up when the clock started to lose time. I thought it must have lost bluetooth connectivity so checked that but it was fine. I did a factory reset and now all I get is the Fitbit logo and instruction to download the app. I've removed and reloaded the app, deleted the device from bluetooth. Nothing has changed. The screen is unresponsive to swiping or use of buttons; it just shows logo and tells me to download app. The bluetooth on my android phone doesn't recognise the Versa, so I'm stuck.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-13-2019 12:58

‎09-13-2019 12:58

Hi @Pasty-Queen - Sorry about the issues you are experiencing. It sounds like the best thing for you to do is contact Support. They can help. 

Best Answer

‎09-14-2019 05:45

In response to SunsetRunner

‎09-14-2019 05:45

@Pasty-Queen welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it only shows the Fitbit logo.

 

If you haven't contacted our Support team as @SunsetRunner advised, please let me know what is the brand and model of your phone.

 

In the meantime, try setting up your Versa from scratch as described in this help article and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer