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Versa screen fading

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‎07-31-2019 05:10 - last edited on ‎08-01-2019 05:30 by Fitbit Moderator

‎07-31-2019 05:10 - last edited on ‎08-01-2019 05:30 by Fitbit Moderator

My Versa is about 9months old now 

and just suddenly the screen is fading into other screens on my fitbit , dont know why . 

then i am not able to see anything on my screen.

 

 

Moderator edit: format

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3 REPLIES 3

‎08-01-2019 05:29

‎08-01-2019 05:29

@Mari92 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen fades into other screens and then it goes blank.

 

I'd like you to restart your Versa as described in this help article. This will refresh your watch internally. After restarting your Versa, try changing the clock face to one developed by Fitbit and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-01-2019 05:59

In response to JuanJoFitbit

‎08-01-2019 05:59

hi

i have done so but still does not word

Sent from my iPhone
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‎08-03-2019 09:55

In response to Mari92

‎08-03-2019 09:55

@Mari92 I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps shared in my previous post.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and proceed accordingly.

 

You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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