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Versa takes a while to sync data

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‎07-31-2019 05:35 - last edited on ‎08-01-2019 05:46 by Fitbit Moderator

‎07-31-2019 05:35 - last edited on ‎08-01-2019 05:46 by Fitbit Moderator

Why does it takes so long time to sync. Especially HR and sleep.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎08-01-2019 05:45

‎08-01-2019 05:45

@SunsetRunner it's great to see you in our Fitbit Community! Regarding your inquiry about why your Versa takes a while to sync your data, I'd like you to make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in. After this, check out if your Internet connection is strong, sync your device and see if the issue gets fixed.

 

Finally, let me know what is the brand and model of your phone.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-01-2019 06:49

In response to JuanJoFitbit

‎08-01-2019 06:49

I have update fitbit app and today it was really fast. I think that was The solution.

Thanks for a Quick response. I just love my Versa. 

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‎08-03-2019 10:10

In response to SunsetRunner

‎08-03-2019 10:10

@SunsetRunner I'm sorry for the late response. However, I'm so happy about the great news and It's great to hear that your Versa is syncing your data properly and you are enjoying it.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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