Versa screen falling out

[PPOLZL]

My screen keeps falling out of my Versa Fitbit. I've spoken to fitbit online and they just simply said to buy a new fitbit..... Just over a year old and fitbit doesn't seem to care about their products or its users.....especially during a pandemic when it's already hard for people financially and to be motivated to move.... not sure if anyone know's how to fix this problem or had this problem before. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @PPOLZL, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.