Versa screen fell off

[Andrea2001uk]

The screen on my Versa fell off, I was not doing anything, I was at home and noticed the screen has just fell off. Had this for just over 2 years, it’s very well looked after and  never had any issues until last night 😞

Can anyone offer any advise please as I know this is out of the 12 month warranty now 😞 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Andrea2001uk.

I am sorry to hear the screen on your Fitbit Versa fell off. Thank you for providing the additional details,  I totally understand how you are feeling as you've been taking care of your watch. I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

You can take a look at this page for more information about the warranty policy.

Let me know if you have any questions.

[becs99huseyin]

Did you get any help from Fitbit on this?  Bought my daughter a Versa two years ago and the screen has just fallen out.  She wanted an upgrade for Xmas but now this has happened I think we will be going for an Apple Watch instead as the new Sense is a similar price and based on this experience feels a bit risk!

[LiliyaFitbit]

Welcome to the Fitbit Community, @becs99huseyin.

Thank you for joining the thread and sharing that your daughter is experiencing the same issue with her Fitbit Versa. I appreciate the additional details and understand your concern. I've gone ahead and escalated your case to our Support team, they will continue assisting you on this matter. You should be getting a reply soon.  

I'll be around if you have any questions. 

[becs99huseyin]

Thanks for the speedy reply I am talking to your team and hopefully they can fix it for us 🙂

[LiliyaFitbit]

Thank you for your reply, @becs99huseyin.

I appreciate your feedback. I am sure our Support team will do their best to help you, please keep working with them. 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Keep on visiting the forums.