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Versa screen fell off

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‎08-24-2020 13:30 - last edited on ‎09-08-2020 15:13 by Fitbit Moderator

‎08-24-2020 13:30 - last edited on ‎09-08-2020 15:13 by Fitbit Moderator

I woke up today to my screen hanging out of my Versa watch. What's really disappointing is this is the SECOND versa watch I've had in three years. Both died outside of the warranty window. I don't understand why this keeps happening. I love the fitbit community, but I'm really reluctant to buy yet another watch when they keep dying $250 down the drain. 

 

Moderator Edit: Clarified subject

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‎09-08-2020 15:11

‎09-08-2020 15:11

Hi @AdamVincent, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎09-09-2020 12:54

In response to RicardoFitbit

‎09-09-2020 12:54

I appreciate that, but the the agent that contacted me was not helpful. They offered me a free replacement then reneged and later sent me a discount coupon. 

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‎09-09-2020 16:44

In response to AdamVincent

‎09-09-2020 16:44

You're welcome @AdamVincent, your reply is also appreciated.

 

Thanks for your update, seems odd that our Customer Support team offered you a replacement then reneged. As it turns out, I do not have access to the information that they provided to assist you accordingly, this is the reason why my best advice at this moment will be to reach them out of you have questions about the outcome of your case.

 

I'll be here if you need anything else. 

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