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Versa screen freezes

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‎04-13-2020 17:03 - last edited on ‎05-20-2020 12:30 by Fitbit Moderator

‎04-13-2020 17:03 - last edited on ‎05-20-2020 12:30 by Fitbit Moderator

Hello, since I bought my verse, I have had problems. First I felt that it is easily downloaded and now it constantly frizzes.

 

 

Moderator edit: updated subject for clarity

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‎05-20-2020 12:23

‎05-20-2020 12:23

Hi @Rosajuliah, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the constant freezing issue that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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