Versa screen getting stuck

[SabrinaJJ]

I just bought a brand new Fitbit Versa, I followed the set up instructions, and when it was complete and I went to use it the screen was all glitchy! It gets stuck in between two screens, it opens apps when I haven't pushed anything. I'm so upset! I just sold my Charge 2 to get the new Versa!  I just factory reset it and am going to try setting it up again as a new device. Any one else had this problem?  Is it a dud?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @SabrinaJJ.

Thanks for troubleshooting this by yourself. Have you checked if this is happening with a specific clock face? If you haven't, I recommend changing your clock face by following the instructions provided in the help article How do I change the clock face on my Fitbit device? and check this.

Hope to hear from you soon. 

[SabrinaJJ]

Hi there!

Thanks for the suggestion! The factory reset worked for a little while and then it began to glitch again this afternoon. I tried your suggestion and changed clock faces, it worked for a little while and now it is glitching again.

What should I do?! Return it?

Sent from my iPhone

[AlejandraFitbit]

Thanks for the update @SabrinaJJ. Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Catch you later. 

[Dominic0827]

Hello

My versa 2 is doing the same thing and I have restored my factory settings, and still it gets stuck. Since the factory reset I haven't added any apps or activated any features. What should I do?

And oh yes this started happening after the recent software update that was sent out for the versa 2

Thanks

Dominic