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Versa screen gone black

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‎05-28-2020 03:46 - last edited on ‎05-29-2020 14:27 by

‎05-28-2020 03:46 - last edited on ‎05-29-2020 14:27 by

My Versa screen just all of sudden has gone black.   It’s fully charged and connected to app - but screen won’t respond. Still vibrates and my alarms still go off and can’t turn them off!   Won’t seem to do a restart or factory reset, no damage was done! Help! Anyone else facing this? 

 

 

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‎05-29-2020 14:24 - edited ‎05-29-2020 14:25

‎05-29-2020 14:24 - edited ‎05-29-2020 14:25

Welcome to the Fitbit Community, @jla3049.

 

I've moved your post to Versa Smartwatches board so we can keep our forums organized.

 

I am sorry to hear your Versa screen has gone black. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

Meanwhile, you can confirm the steps to restart your device and try to change a clock face. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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