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Versa screen has a white circle in middle

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‎06-05-2020 09:08 - last edited on ‎06-17-2020 07:30 by Fitbit Moderator

‎06-05-2020 09:08 - last edited on ‎06-17-2020 07:30 by Fitbit Moderator

Hi

 

Received my Fitbit versa on 19th May, been working fine.

Suddenly there is a white circle in the middle of the screen

 

Have tried resetting many time, factory reset twice as well then reset multiple time. However it remains the same.

Have no problem changing watch face, syncing, receiving notification. seem to work perfectly fine except of white circle on the screen.

 

 

Moderator edit: updated subject for clarity

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‎06-17-2020 07:29

‎06-17-2020 07:29

Hi @Jeremyng, welcome to our Fitbit Community! Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via Twitter and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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