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Versa screen has gone blank

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‎01-08-2020 23:57 - last edited on ‎09-14-2021 12:48 by Moderator Alum

‎01-08-2020 23:57 - last edited on ‎09-14-2021 12:48 by Moderator Alum

My Fitbit screen has gone blank - alarm still woke me up this am but no pictures on screen. Any ideas?

 

 


Moderator edit: subject updated for clarity

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‎01-09-2020 00:00

‎01-09-2020 00:00

Welcome to the forums!

 

Try a restart

If it does not help do A Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.


If it does not help contact support. Use the Help link at the top of the forum

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Wendy | CA | Moto G6 Android

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