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Versa screen hasn't been working properly

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‎05-14-2019 10:35 - last edited on ‎05-14-2019 17:47 by Moderator Alum

‎05-14-2019 10:35 - last edited on ‎05-14-2019 17:47 by Moderator Alum

I have had my versa for about a year. It has been acting up a lot. Sometimes verticle colorful lines go thru it. Some times only half the screen works. And now I can not swipe the screen in any direction. Please help! 

 

 

Moderator edit: subject updated for clarity 

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‎05-14-2019 11:26

‎05-14-2019 11:26

Hi, can you tell me the name of your Clock Face. Press in the dashboard of your Fitbit app the Watch Icon on top of the screen on the right side. Then press Clock Faces and you will see you current CF and it's name. 

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‎05-16-2019 11:44

In response to SunsetRunner

‎05-16-2019 11:44

@VickiLynn07 It's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's showing colorful lines across the display.

 

In addition to the information that shared @SunsetRunner, please try restarting your Versa as described in this help article. This will refresh your tracker internally. After this, monitor your watch's display and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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