Versa screen is acting odd

[Cassierose79]

I have had my Versa for a year, it has been working great.  Yesterday I put it on the charger and as soon as I did the screen did something weird and now it is fuzzy and glitches.  When I swipe or touch it, it fades to a white screen.  I have reset it, turned it off and on.  Nothing seems to be working.  I tried changing the clock format and when I do, you can still see the previous face under it.  Please help....

Moderator Edit: Clarified subject

[melieka22]

I think they only make them to last a year. My Charge 3 called it quits after a year. 

[Garydonovan]

Yeah..you are right melieka

[Ymorton]

I changed my clock face and it started glitching. I tried to go back to the over face I had. Now my screen is black. If I press a button , it vibrates and a fuzzy colorful line comes up , then goes away 

[MarreFitbit · Accepted solution]

Hello there @Cassierose79, welcome to the Community Forums. Thanks for the details provided about your Versa's screen behavior. I appreciate you've taken the time to troubleshoot it prior to posting here. We created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Hi @melieka22 and @Garydonovan. If you're having this same issue either with a Versa or Charge 3, please try restarting your Fitbit device as described here: How do I restart my Fitbit device? 

If the restart does not work, please check in your Fitbit app if your Fitbit is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Hey @Ymorton, welcome on board. Thanks for your time and efforts in fixing your Versa's screen. I've seen that our Social Media Team has created a support case on your behalf. As I mentioned above, due to recent events affecting our operations, we may need more than 7 business days to respond. Stay tuned to your inbox!