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Versa screen is black, no replacement

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‎12-07-2020 19:28 - last edited on ‎12-08-2020 04:23 by Moderator Alum

‎12-07-2020 19:28 - last edited on ‎12-08-2020 04:23 by Moderator Alum

The screens goes black and they send me a coupon but it doesn't apply for all the models, of course!!!  

 

 


Moderator edit: subject updated for clarity

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‎12-08-2020 04:22

‎12-08-2020 04:22

Hello @Lauren07, thank you for sharing all this information regarding the experience with your Versa watch. 

 

I'm sorry to see that you've still having trouble with the watch and that it wasn't possible to obtain a replacement. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

 

Thank you for taking the time to share your feedback; comments from users are always useful to continue to improving the quality of products and services. 

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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