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Versa Lite lost steps

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‎12-07-2020 07:18 - last edited on ‎12-08-2020 05:24 by Fitbit Moderator

‎12-07-2020 07:18 - last edited on ‎12-08-2020 05:24 by Fitbit Moderator

I have the versa lite and today went for a run. When I got home it was showing over 9000 steps on my watch. After syncing with my app it dropped to just over 5000 steps. I'm doing a work week hussle and it's very annoying. Why would the steps just drop away? I've got a screenshot of my stepcount showing as 9 and the steps on the main app screen and my watch show as 5931. I literally saw the numbers change in front of my eyes. I can find a post from June when this was a big issue but can't see how it was resolved for the users. What can I do? Also, i did over 13,000 steps on Saturday just gone and that's showing as a very faded number (almost blank) that I can just about read. All other days display the step count normally.

 

 

Moderator edit: updated subject for clarity

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‎12-08-2020 05:21

‎12-08-2020 05:21

Hi @Biddyk72, it's great to see you in our Fitbit Community. I totally understand how you feel about the steps drop issue that your Versa Lite experienced.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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