Versa screen is black

[Stormy23]

Versa will not charge or reset with button on the left & bottom button on right.  Can not get it to do anything???  Help

[HeydyF]

Hey @Stormy23, it is great to see new members around! Thanks for trying to restart your Versa to make it's screen work. There is something else that I'd like you to try. If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.

If still not charging and not doing anything, let me know and I will continue assisting you. 

[Stormy23]

This did not do anything. Thanks for your help.

Sent from my iPhone

[denellbug]

hello, I had this happen as well.  I contacted support and they replaced my watch as it was just a few months old.  however my watch is starting to act up again.  Good luck!

[Caity111]

How long did it take fitbit to send you a replacement? My Versa stopped working, the warranty team got me to send it back. Initially telling me it would take 5 business days, then 10 business days - now we will send you an email tomorrow - still nothing... i have gone 15 days without a watch 

[denellbug]

I think 2 weeks. I would call again and get more info!

Leah

[HeydyF]

Hey @Stormy23, thanks for your reply. Since your Versa is not working fine, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

@Caity111, I hope you are doin' fine! Just like @denellbug said, is better if you contact our Support team to get further information about your replacement. 

@denellbug, you mentioned that your Versa is acting up. What is it the exact issue? 

Keep me posted guys!