help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen is black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-20-2019 13:43 - last edited on ‎04-21-2019 09:51 by Moderator Alum

‎04-20-2019 13:43 - last edited on ‎04-21-2019 09:51 by Moderator Alum

My Versa touch screen stopped working 2 weeks ago and now the entire screen is black. Last night I charged it and the screen started randomly scrolling through my apps on it's own. Now the screen is just black. Anyone have this happen? It's only 3 months old.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-20-2019 15:00

‎04-20-2019 15:00

Hi, just for cosmetics (cause Customer Support wiil ask for it when you contact them), restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill yo see the Fitbit logo and release the buttons. If that does not solve tour problem contact Customer Support about it. 

Best Answer
0 Votes

‎04-21-2019 09:52 - last edited on ‎05-13-2025 08:42 by Fitbit Moderator

‎04-21-2019 09:52 - last edited on ‎05-13-2025 08:42 by Fitbit Moderator

A warm welcome to the Community @Hillbutt and @SunsetRunner thanks for the input.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 😊

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes