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Versa screen is black

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‎05-15-2019 13:12 - last edited on ‎05-16-2019 08:31 by Fitbit Moderator

‎05-15-2019 13:12 - last edited on ‎05-16-2019 08:31 by Fitbit Moderator

I have it for 2 months and the screen is black. Have tried the community suggestions and nothing

 

 

Moderator edit: updated subject for clarity

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‎05-15-2019 14:03 - edited ‎05-15-2019 14:04

‎05-15-2019 14:03 - edited ‎05-15-2019 14:04

Hi, did you also tried this procedure.

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‎05-16-2019 08:29

In response to SunsetRunner

‎05-16-2019 08:29

@Ladyd13 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not turning on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to follow up and would like to know what troubleshooting steps you have tried. If you haven't done so, please try the troubleshooting tips that are listed in this help article. You can skip the steps that you already tried. Once you've done the workarounds, charge your tracker for 2-3 hours and see if it comes back to life.

 

Thank you for your help @SunsetRunner!

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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