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Versa screen is black

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‎09-05-2019 22:10 - last edited on ‎09-06-2019 07:10 by Moderator Alum

‎09-05-2019 22:10 - last edited on ‎09-06-2019 07:10 by Moderator Alum

I have tried all the restart instructions those are described in the forum. Nothing is working. The back green light is still blinking but the screen will not turn on. Any help would be appreciated.

 

 

Moderator edit: subject

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‎09-06-2019 07:11 - last edited on ‎10-13-2025 09:54 by Fitbit Moderator

‎09-06-2019 07:11 - last edited on ‎10-13-2025 09:54 by Fitbit Moderator

Welcome to the Community, @Nuzhat.

If your watch's display won't turn on, I recommend restarting it by following the instructions provided in the help article: How do I restart my Fitbit device?.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-08-2019 22:33

In response to AlejandraFitbit

‎09-08-2019 22:33

Hello there,

I tried the restarting the versa according to the instructions but no
positive results. The fitbit screen is still black.
Let me know what you think and next steps.
Nuzhat.
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‎09-09-2019 02:10

In response to Nuzhat

‎09-09-2019 02:10

That happened to me and Fitbit replaced it, impossible to do the restart as your screen is broke, defective product.

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