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Versa screen is black

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‎04-11-2020 12:02

‎04-11-2020 12:02

I have tried resetting by holding down the back button for 10 seconds several times. Turning off or a hard reset  is not an option because I cannot navigate the screen. My Versa is less than a year old. I understand the Corona Virus has impacted companies, but there doesn't even appear to be an option to chat or to email corporate. If I am missing options, please advise.

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‎04-11-2020 12:37

‎04-11-2020 12:37

Contact Customer Support.

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