Versa screen is unreadable

[Jill-Marie]

My versa is so dim I cannot see anything when I’m on daylight and in pool swimming. The dimness button is not accessible

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jill-Marie. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

It seems like your Versa is in Sleep Mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Jill-Marie]

I tried that. I cannot access dimness level or sleep mode. It shows that I can’t in the quick settings
Jill

Sent from my iPhone

[MarreFitbit]

@Jill-Marie I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Jill-Marie]

I’ve called several times. Line is always busy!!! Very frustrating