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Versa screen is unresponsive

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‎08-30-2020 10:35 - last edited on ‎08-31-2020 11:33 by Fitbit Moderator

‎08-30-2020 10:35 - last edited on ‎08-31-2020 11:33 by Fitbit Moderator

My Versa battery died yesterday in the middle of it’s 10,000 step notification.  When I put on charger, the logo partially appeared after a short time, but there were vertical lines and void areas.  Removed and replaced on charger and left overnight.  This morning I was unable to wake the screen.  Followed steps to attempt to reset/restart but screen remained black only.  I opened the Fitbit app on my phone and it showed the Versa as fully charged and synced.  It also showed an update ready to be installed, so I did that and waited as it installed.  Screen still won’t wake, no buttons bring anything up and tried reset/restart again, but nothing.  As app shows fully charged and synced, I put watch on and see that it is functioning as far as tracking steps, heart rate, etc. on app, but I just can’t get anything on Versa screen.  So everything appears to be functioning except the screen itself.  Any help appreciated

 

Moderator Edit: Clarified subject

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‎08-31-2020 11:44

‎08-31-2020 11:44

Hi there @DogsDad, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior. I appreciate you've already taken the time to troubleshoot your watch prior to posting here. 

 

I've seen that you contacted our Support Team after posting here and they helped you to get back on track now. 

 

Please don't hesitate to let us know if there's anything else we may do for you in the near future, we'll be around and glad to further help you.

Maria | Community Moderator, Fitbit


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