Versa screen issue

[adrian123]

hi any customer service that can help me out on my versa? after i reset the watch, it does not open the screen anymore, hope someone can help

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @adrian123.

I appreciate your participation in the Forums and sharing that your Fitbit Versa does not open the screen after you reset the watch. Thank you for your efforts to resolve this. In order to help you better, could you please provide more details of the issue. Do you see anything on the screen? I would like to confirm if you've tried the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

Have you tried to switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

Let me know how it goes, I'll be around.

[althesciencegal]

Hi, my versa screen is also suddenly stopped working.  Im seeing a completely black screen unless I press the back button, whereby I then get a brief flicker of some blue/green pixels and then it goes off again. 

I have tried resetting numerous times, nothing happens.  I have also tried switching the clock face, this just causes the screen flicker again and then it goes blank. 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @althesciencegal.

Thank you for joining the thread and sharing the details of the issue with the screen on your watch. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.