Versa screen issue

[mrrob6333]

Since the most recent update my Fitbit Versa screen will not dim. The clock face will disappear but the screen stays backlit. This reduces my battery life to less than 8 hours before recharging. I have tried some troubleshooting by restarting the watch, changing clock faces, and adjusting settings. Nothing has worked.

Ih read that some watches have bricked if you try a factory reset since the update so I've been delaying that option.

Has anyone had this problem or have any ideas to solve this issue?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @mrrob6333, welcome to our Fitbit Community! Regarding the screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀