Versa won't turn on after a factory reset

[Shetdarshan]

I have selected option factory reset in fitbit Versa after that screen didn't turn ON. Please guide me how to resolve this issue.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Shetdarshan, welcome to the Community Forums. I appreciate the details shared in your post about what happened to your Versa and for taking the time to troubleshoot it prior to posting here, I'll be glad to help you.

While reading your posts, I wondered if your watch vibrates when you put it on the charger? It seems that the Factory Reset drained the battery and also looks like the battery may not be charging properly and therefore does not turn on. So, I recommend that you follow these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[Shetdarshan]

I did the reset when my battery is fully charged. And also charger is
working fine. Same charger I have check with other fitbit Versa it's
working fine. Still I'm not able to turn on the fitbit Versa. Let me know
what is the problem on device.

[MarreFitbit]

Hi there @Shetdarshan, thanks for getting back. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.