Versa screen issues

[Mrsb383]

Has anyone else had a really bad experience with Versas? I have been very careful with mine. I’ve never gotten it wet. It has needed to be replaced every 3-4 months! My newest one just died again. Similar issue, screen got lines across the front and then wouldn’t turn back on after charging and a restart. I called customer service and they won’t replace, since it has been 1 year and 3 months since the original purchase(even though this one is 3 months old). Apparently these are disposable smart watches. I won’t be purchasing Fitbit products again. My mom has had similar issues and has already switched. I’m so disappointed in Fitbit quality AND customer service today. They offered me a small discount on a new one and recommended I purchase an extended warranty. Ummm...no thanks!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mrsb383, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'm sorry about the screen issue that your Fitbit Versa experienced. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup of the original device.

I totally understand how you feel about this. Your feedback and comments are greatly appreciated since this helps us to keep improving.

I'll be around if any question arises.