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Versa screen issues

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‎05-23-2020 18:19 - last edited on ‎06-03-2020 07:15 by Fitbit Moderator

‎05-23-2020 18:19 - last edited on ‎06-03-2020 07:15 by Fitbit Moderator

When I press left button to read time etc, the screen lights up and displays correctly then within 2 seconds fades to a grey/blurry pixelated screen which cannot be read, after a further 5 secs it times out to black as normal. This happens every time despite changing clock faces. Anyone got any clues as to what is going wrong?  I changed watch faces and it still happens. This just started a couple of days ago.

 

 

Moderator edit: updated subject for clarity

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‎06-03-2020 07:15

‎06-03-2020 07:15

Hi @MJMonly, it's great to see you in our Fitbit Community! Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone and sent you an email. Please reply to their email and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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