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Versa screen jumping through apps

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‎06-07-2019 19:37

‎06-07-2019 19:37

My versa screen has begun randomly skipping through apps and screens, on its on with me doing nothing.  When I want to swipe screens, they either dont swipe at all or swipe halfway.  Sometimes when I try to click an app, it will not click.  I have restarted it several times.  Almost ready to seel and move to an Apple watch.  What is going on??

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‎06-09-2019 17:26

‎06-09-2019 17:26

Welcome to the Fitbit Community @augoolsby. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa's screen. Thank you for your troubleshooting efforts. I totally understand how you are feeling and I am here to help you. Please confirm if these are the steps you tried to restart your device: How do I restart my Fitbit device? 

 

If the issue persists, I recommend to do a factory reset from the settings app on your watch. Please note that after doing a factory reset, all apps installed and the data that has not been synced yet to your account will be deleted. Please follow the steps from this help article: How do I erase my Fitbit device?

 

I also recommend changing the clock face to see if this helps: How do I change the clock face on my Fitbit device?

 

Keep me posted on the outcome! 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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