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Versa screen malfunctioning

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‎05-21-2019 07:36

‎05-21-2019 07:36

About a week ago my Versa’s screen started malfunctioning. The colors would fade out and these white boxes would fill the screen. Now, it’s just colored lines. I tried the factory reset without success. How do I get help either returning the watch or fixing the problem?

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‎05-21-2019 10:27

‎05-21-2019 10:27

Hi, contact Customer Support about your problem. 

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‎05-23-2019 09:38

In response to SunsetRunner

‎05-23-2019 09:38

@Toniversa Welcome to our Fitbit Community! I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that they're taking care of your case now.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you for your help @SunsetRunner.

 

Hope to see you in you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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