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Versa screen missing from the band

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‎11-18-2019 21:40 - last edited on ‎11-19-2019 03:53 by Fitbit Moderator

‎11-18-2019 21:40 - last edited on ‎11-19-2019 03:53 by Fitbit Moderator

I purchased a Fitbit Versa in June 2018, never had any problems with the watch until today.  Looked at the watch at 11:00 for date and everything was fine.  Looked at watch again at 2:00 while at work and the entire watch face is missing off the watch.  It is still tracking steps but nothing is protecting the watch.  

 

Has this happened to others?  Is there a way to replace the screen?  Seems like the watches should last longer than 18 months.  My kids have Apple watches and they are 3 years old and still going.

 

 

Moderator edit: updated subject for clarity

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‎11-19-2019 03:50

‎11-19-2019 03:50

@pallsup336, welcome to our Fitbit Community! I'm sorry to hear that the watch of your Versa is missing.

 

Due to this, let me forward your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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