Versa screen no longer turns on

[Joe255]

After sleeping last night, my Fitbit Versa screen will no longer turn on.  The tracker itself is still functioning as the green sensor laser is still lit and when I sync my app it has been updating all of my stats throughout the day.  I have tried charging my Versa (the app recognized that my Versa was charged and indicated that its battery went from 20% to 99%), I have turned the watch off and on multiple times, and I have attempted the three button reset many times.  The tracker will vibrate and restart, continuing to track my stats, however, the screen is still completely unresponsive.  I have attempted a factory reset using only the side buttons but I have no idea if I was successful since there are no indications on the screen.

Is there anything I can do that I have not already tried?

Moderator edit: subject for clarity 

[Amandaellyse]

My device has been having the same problem for the last four days. I reached out to Fitbit and they have yet to respond to my issue. 

[ms1124]

I also having same problem without no resolving the issue....very frustrating!!

[LiliyaFitbit]

Hello everyone, welcome to the Fitbit Community. 

@Joe255 Thanks for the details shared in your post and for already trying to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. 

@ms1124 I am sorry that you are going through the same situation, I understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

@Amandaellyse Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts contacting our Support team. While you're waiting for their response you can try to restart your watch and change a clock face.

Hope this helps!

[MalFit]

So, please do share, what enlightenment did you receive from the “support team”??

[MalFit]

Joe255,... please do tell, what enlightenment did you receive from the “support team”??

[Joe255]

The same response everyone else seems to be getting.  First, they basically read verbatim what all the moderators on this forum say "Please restart your Fitbit using this procedure....." and when I told them that I had already done that a million times I was told that they would escalate my problem, once again using the same verbatim script that the moderators use in this forum.  Once escalated, all that came of it was a notification telling me that my device is not under warranty (I have had it for slightly over 2 years) and that they would offer me a 35% discount on another Fitbit product.  But to be honest, considering how horrible Fitbit customer service is (and I do not blame the moderators, it is very clear that Fitbit provides them with scripted responses and will not let them deviate from the script no matter how insulting it is to the customers.  I am very confident of this as I have read probably close to 100 forum topics in the past 2 days and can almost recite all of their responses at this point), I am having a hard time convincing myself to buy another expensive fitness tracker from them knowing that I will never get any useful help if there is ever an issue with my device whether the issue is my fault or theirs (it clearly was not my fault that the tracker died based on how many people are having the same issue after the last software update).

This is by far the most frustrating customer service experience I have ever had.