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Versa screen not responding

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‎06-30-2019 16:46 - last edited on ‎07-01-2019 07:37 by Fitbit Moderator

‎06-30-2019 16:46 - last edited on ‎07-01-2019 07:37 by Fitbit Moderator

My Versa was working fine yesterday.  I went in the pool with it (which I have done several times).  It worked while I was swimming.  I took it off to dry out for a while.  When I put it back on, i noticed it getting warm.  I took it off to check it and it wouldn't wake up.  It cooled off, but it still won't wake up.  Tried putting it on the charger and nothing happened.  Won't sync to the app. 

Suggestions?

 

 

Moderator edit: updated subject for clarity

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‎07-01-2019 07:37

‎07-01-2019 07:37

@Katebennet81 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on and it got hot after letting it dry and put it on.

 

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

 

You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

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